Could you please tell me why my payment was declined?
Agent
There must have been a problem processing your card, for whatever reason.
Client
How can I try to pay again?
Agent
In the email you received there would have been a link, click on this to make your payment again. No payment has yet been charged.
Client
OK, I will follow your instruction and try to do the payment for again. Can you tell me if the booking is confirmed, because I did not receive a confirmation voucher.
Agent
The reservation is confirmed, but you cannot view the voucher until the payment has been made. You need the voucher, you should print it and take it with you to present it at the desk.